Below FAQS are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to info@swisspyramid.com
We are in Lausanne, Switzerland. And we are happy to ship worldwide for international customers, to share our high quality products with you: )
In Switzerland: Free shipping over 99 CHF. Standard shipping is 8 CHF under 99 CHF.
In Europe: Free shipping over 300 CHF. Standard shipping is 25 CHF under 300 CHF.
Rest of the world: Free shipping over 300 CHF. Standard shipping is 55 CHF under 300 CHF.
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at info@swisspyramid.com, We will contact the logistics as soon as possible and get back to you.
We do our best to resolve any issues our customers may have with their online items. If you would still like to receive a refund on your order, we can of course complete the payment, as long as the recourse is made within 14 days of the order date and the product(s) in question are not sold out. For more information, please read more about our refund policy .

Domestic orders:
We happily accept the return of unused and undamaged products for a full refund, less the original shipping fees, in the form of the original payment.

International orders:
We also happily accept the return of unused and undamaged goods and will refund your entire order less the original shipping fees. We ship far and wide and we're pretty proud of that. However, we are not responsible for customs and duties determined by each country's individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient.
MasterCard, Visa, AmericanExpress, we will add other popular payment methods as soon as possible.
We work with many clubs and companies, if you need to buy gifts for your company, we are happy to provide our services, please send us the products you need and the quantity by Email, we can contact you, thank you.
Yes. Our website is equipped with SSL Secure Server.
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